Customer Service | Unique Cool You

Customer Service

For all customer service inquiries, please email info@uniquecoolyou.com and one of our customer service team members will get back to you as quick as possible. Unfortunately, at this time we do not provide phone support and kindly ask you to email us at info@uniquecoolyou.com. Please read below before you email:

SHIPPING INQUIRIES: Please note that all orders ship out of our warehouse within 1 business day after your order is placed and are on average arriving between 2-3 days after your order was placed. Sometimes a bit less, sometimes a bit more. All orders are shipped via USPS ground or USPS airmail depending on weight.

RETURNS & EXCHANGES: If there is a manufacturing defect or sizing issue, we can provide an exchange for an equal value item within 30 days of receiving your product if the original item is returned in unworn condition with original tags and packaging. No exchanges will be accepted if an item has been worn or used or is outside of the 30 day window.

To expedite the response process, please make sure your email inquiry includes the following:

  1. Order Number (if applicable)
  2. Full Name (on order and billing details)
  3. Email Address (on order and best to reach you at)
  4. Phone Number
  5. Your full inquiry